Draft notice: Review this policy against the final WebCare service agreement before publication.
Project services
Fees for completed work, approved milestones, purchased licences, domains, hosting and third-party services are generally non-refundable. Any eligible refund is assessed against work completed and committed costs.
WebCare subscriptions
WebCare is billed in advance and may include a minimum commitment. Cancellation does not automatically waive amounts due within that commitment. Service may continue until the end of the paid period, subject to the agreement.
Cancellation requests
Requests must be submitted in writing from an authorised client contact. ZedQ will confirm the effective cancellation date, outstanding balance and available handover or buyout options.
Non-payment
ZedQ may suspend services after reasonable notice where invoices remain unpaid. Data retention and restoration may be subject to the service agreement and applicable charges.
